The Customer acknowledges that quartz slabs may contain variations in color, veining, pattern, texture, and thickness. These natural variations are inherent characteristics of the material and should be expected.
All cabinets must be permanently installed, secured, and properly leveled before templating and installation. Craft Counters is not responsible for leveling or adjusting cabinets.
For pickup orders, the Customer is responsible for providing an accurate template, drawing, and measurements. Craft Counters is not responsible for errors resulting from incorrect measurements or information provided by the Customer after production has begun.
Craft Counters reserves the right to determine seam placement based on fabrication and installation requirements. While reasonable efforts will be made to coordinate color, pattern, and veining at seams, an exact match or continuous pattern cannot be guaranteed.
Access to water and electricity must be available at the job site so Craft Counters can complete any necessary installation detailing. Some residual dust may occur during installation. Customers should cover or remove furniture, appliances, and other items they wish to protect.
Orders canceled after templating but before production are subject to a $100 template fee, plus any applicable delivery, travel, or toll charges. Orders cannot be canceled once production has begun or after installation.
Craft Counters reserves the right to make final determinations regarding the application of the terms and conditions stated above.